Responsible Gambling

Our approach to safer gambling

Responsible gambling means making informed decisions, understanding the risks and staying in control of how much time and money you spend. No gambling activity is risk-free, and outcomes are determined by chance rather than skill, prediction or persistence. A win is never guaranteed, and previous results do not make a future result more likely.

Raabet9 Casino provides this information to help Australian players make considered choices. It is important to play only with money you can afford to lose and to avoid gambling when you are upset, under pressure, affected by alcohol or other substances, or trying to recover earlier losses. If gambling is causing stress, secrecy or financial difficulty, stopping and seeking support is a sensible step.

Gambling should not be used to pay bills, meet essential living costs, repay debts or create an income. Before you play, consider whether the amount you plan to spend is affordable after your normal expenses and commitments have been met. A budget can help you separate entertainment spending from money needed for housing, food, transport, savings and other priorities.

• Set a money limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Never chase losses or borrow money to gamble.
• Do not gamble if you are under 18 or if gambling is not lawful for you.
• Keep your account details private and do not allow another person to use your account.
• Ask for help early if gambling no longer feels like a choice.

Plan before you play

A simple plan can make it easier to keep gambling within safe boundaries. Decide in advance how much you are prepared to spend and how long you intend to play. Treat that amount as entertainment spending, not as an investment. Once the limit is reached, stop for the day or take the break you planned, regardless of whether you are winning or losing.

Create a personal gambling budget

Review your regular income and essential expenses before deciding whether gambling is affordable. Only use disposable money, and avoid using credit, loans, rent money, bill money or funds set aside for family needs. A gambling budget should be separate from your everyday spending. If your financial circumstances change, reduce or stop gambling rather than trying to maintain an earlier level of play.

Set a time boundary

Long sessions can make it harder to notice how much time or money has passed. Use a timer or another reminder, step away regularly and avoid playing when you are tired or distracted. Do not keep playing simply because you have already spent time or money. Those amounts cannot be recovered by continuing, and the next result remains uncertain.

Keep gambling separate from emotions

Gambling while angry, anxious, lonely or distressed can lead to decisions you would not otherwise make. It can also become a way of avoiding personal or financial problems. Consider doing something else first, such as taking a walk, speaking with someone you trust or postponing the decision until you feel calmer. Gambling should be an optional leisure activity, not a response to difficult feelings.

Account tools and limits

Depending on the account features available, you may be able to use tools that support safer play. These can include deposit limits, wagering or spending controls, session reminders, account history and temporary breaks. Review the options shown in your account and choose controls that match your personal budget and circumstances. A limit is most effective when it is set before you start gambling.

Deposit and spending limits

A deposit or spending limit can help prevent you from adding more money than you planned. Set a level that remains affordable even if you do not win. Do not raise a limit to continue after losing, and do not treat a limit as a target that must be used. If a requested change has a waiting period or other conditions, those conditions are intended to support safer decision-making.

Time reminders and breaks

Use session reminders where available to check how long you have been playing and how much you have spent. A break should involve leaving the gambling activity rather than simply moving to another game. During a break, review your original plan and decide whether continuing is still affordable and appropriate. If you feel unable to stop, request a longer break or account restriction.

Temporary breaks and self-exclusion

If you want to stop gambling for a period, use any available temporary break or self-exclusion process. Self-exclusion is a formal request to restrict access to gambling services for a chosen period or under the applicable process. It is not a punishment. It is a practical tool for people who want firm distance from gambling. Do not open another account or use another person's account to avoid a restriction.

If you need help applying an account limit, break or exclusion, use the support options provided on the website. Do not share your password or payment details while asking someone else to manage your account. Account controls should be arranged through the proper process so that your request can be recorded and handled appropriately.

Recognising warning signs

Gambling can become harmful gradually. You may not notice a problem immediately, and you do not need to wait for a crisis before asking for help. Consider your behaviour honestly and think about whether gambling is taking more time, money or attention than you intended.

• Spending more money or time gambling than you planned.
• Increasing stakes or deposits to try to recover losses.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, losses or account transactions from other people.
• Borrowing money, selling belongings or missing payments because of gambling.
• Using gambling to escape stress, sadness, loneliness or other problems.
• Thinking about gambling during work, study, family time or other responsibilities.
• Trying to stop or cut down but returning to gambling repeatedly.
• Arguing with family, friends or colleagues about gambling.
• Feeling guilt, shame, hopelessness or loss of control after playing.

One or more of these signs may indicate that gambling is becoming difficult to manage. Stop playing, remove access to available funds where possible and speak with someone you trust. You can also use account restrictions or self-exclusion tools and seek confidential advice from an Australian gambling support service. Support is available even if your losses are small or the problem is recent.

What to do after a loss

Losses are part of gambling and cannot be recovered by relying on a particular game, strategy or amount of persistence. Do not chase a loss by increasing your stake, depositing more or playing for longer. Stop the session, record the amount spent if helpful and review your budget when you are calm. If you feel pressure to continue, use a break or exclusion option and contact a support service.

Support, age requirements and keeping others safe

If gambling is affecting you or someone close to you, confidential support can help you understand what is happening and decide on practical next steps. Australian players can look for recognised gambling support services through Australian government or community health websites. These services may offer counselling, information about financial concerns and guidance for family members. You can also speak with a qualified health professional or a trusted person in your life.

If you feel overwhelmed or believe you may harm yourself or someone else, seek urgent help through local emergency services or a crisis support service in Australia. Gambling problems can affect mental health, but support is available and asking for help is a sign of strength. Do not remain alone with an immediate safety concern.

Young people and vulnerable people

Gambling is not for people under 18. Parents and carers should take reasonable steps to prevent children and young people from accessing gambling services. Keep devices, passwords and payment methods secure, use suitable device controls and never allow another person to gamble through your account. If you suspect that someone else has accessed your account, stop using it and follow the account security process shown on the website.

Family and friends

People close to a gambler can also be affected by secrecy, financial pressure and changes in behaviour. If you are concerned about someone, choose a calm time to explain what you have noticed without blame. Encourage them to pause gambling and seek professional advice. Do not lend money to cover gambling losses, share your account or take responsibility for managing another adult's gambling without appropriate support.

Questions or concerns about an account

For questions about available responsible gambling tools, account restrictions or the process for raising a concern, use the customer support channels displayed on the Raabet9 Casino website. Provide only the information needed to identify your account and never send your password or full payment details. The website terms and applicable policies provide further information about account use, verification, restrictions and complaints.

Responsible gambling is an ongoing choice. Set a clear budget, keep sessions within planned limits, take regular breaks and act early if gambling stops feeling enjoyable or controlled. If in doubt, stop and seek support before playing again.