Privacy Policy

Information we may collect

To operate an online casino service, Raabet9 Casino may handle information about players and visitors. The information collected depends on how you use the website, which services you access and the choices you make. Some information is provided directly by you, while other information is collected automatically when you use the website.

Account and contact details

When you register or manage an account, we may collect details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record your communications with customer support, including questions, complaints, requests and information supplied when an account issue is investigated.

Verification and identity information

Casino services may require identity, age or account verification. For this purpose, we may handle verification documents and related information, such as identity document details, photographs, proof of address, information about your source of funds where required, and records of verification checks. These checks help confirm that an account is being used by the appropriate person and support measures designed to prevent fraud, misuse and unlawful activity.

Payment and transaction records

We may record deposits, withdrawals, wagers, winnings, account balances, payment method information and other transaction details. Payment information may be processed through payment providers or other service providers involved in completing a transaction. Where appropriate, we may receive confirmation or limited payment details without receiving or storing every detail associated with a payment method.

Device, usage and cookie data

When you use the website, we may collect technical and usage information such as your internet protocol address, browser type, operating system, device identifiers, language settings, pages viewed, links followed, approximate location information and the date and time of activity. We may also collect information through cookies and similar technologies. This data helps the website function, supports security and allows us to understand how the website is used.

How we use information

Personal information is handled for purposes connected with providing and managing casino services. We aim to use information that is relevant to the purpose for which it was collected and to limit access to people and service providers who need it for an appropriate business, operational or legal reason.

• Creating, administering and securing your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, complaints and requests.
• Checking identity, age, account ownership and eligibility to use relevant services.
• Detecting, preventing and investigating fraud, account misuse, suspicious activity and security incidents.
• Maintaining website functionality, monitoring performance and improving the player experience.
• Managing responsible gaming processes and identifying activity that may require review or support.
• Sending service messages about your account, transactions, security, changes to services or other important matters.
• Sending marketing communications where permitted and where you have not withdrawn your consent or otherwise opted out.
• Meeting applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.

When information may be shared

Information may be shared with carefully selected providers that help operate the website and related services. Depending on the circumstances, this may include payment providers, identity and verification services, technology and hosting providers, customer support systems, security services, fraud prevention providers, professional advisers and other contractors acting on relevant instructions. These providers should only use information for the services they provide or for another permitted purpose.

Information may also be disclosed where necessary to protect the website, players or other people, to investigate suspected wrongdoing, to enforce applicable terms, or to respond to a lawful request from an authorised body. We do not disclose more information than is reasonably needed for the relevant purpose where it is practical to limit the disclosure.

Some service providers may process information in a different country from where you are located. When this occurs, reasonable steps may be taken to support the security and appropriate handling of the information. The countries and providers involved may change as the website and its service arrangements develop.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are needed for core functions, such as keeping you signed in, remembering choices, maintaining session security and helping transactions work correctly. Other cookies may help us understand website traffic, remember preferences, improve performance or support relevant communications.

You can manage or delete cookies through the settings in your browser. You may also be able to set your browser to warn you before cookies are placed on your device or to block some or all cookies. If you block essential cookies, parts of the website may not work correctly, and some account or transaction functions may be unavailable.

Security of information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission methods and restrictions on who can view information. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should use a strong, unique password and keep your login information confidential.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in an appropriate manner.

Closing an account does not automatically remove every record associated with it. Information may remain in backups, security records, transaction records or other systems for a period necessary to complete routine deletion processes, meet legal obligations or protect legitimate interests.

Your privacy rights and requests

You may contact us about the personal information held in connection with your account or use of the website. Requests should contain enough information for us to understand what you are asking for and, where necessary, to verify your identity and protect the account from unauthorised access. Verification information requested for this purpose will be used to assess and respond to the request.

How to exercise your rights

To ask to access your personal information, correct inaccurate or incomplete information, request deletion of your data, or withdraw your consent to marketing communications, contact support@raabet9casino.click. You may also use this address to ask questions about this Privacy Policy or to raise a privacy concern.

• Access: ask for a copy of personal information we hold about you, subject to appropriate identity checks and any applicable limits.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the updated details where appropriate.
• Deletion: ask for personal information to be removed where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained or that are needed for security, dispute resolution or legal compliance.
• Marketing consent: withdraw consent to marketing communications at any time. You can also use an available unsubscribe option in a marketing message. Withdrawing marketing consent does not stop essential service or security messages.

We will consider and respond to requests within a reasonable period. In some cases, we may need additional information before acting, or we may explain why a request cannot be completed in full. For example, access or deletion may be restricted where providing or removing the information could affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with a record-keeping requirement.

Policy changes

This Privacy Policy may be updated when the website, services, technology or information-handling practices change. The updated version will apply from the time it is made available on the website. You should review this page from time to time so that you remain aware of how information may be handled. Continued use of the website after an update indicates that you have read the updated Policy, subject to any rights that apply to you.