Betting Rules

1. General betting conditions

By opening an account or placing a bet, you confirm that you have read and accepted the rules that apply to the relevant service. These Betting Rules provide general information and may not cover every market, event, game or betting feature. Product-specific rules may apply and should always be checked before you place a bet. If a specific rule differs from a general rule, the specific rule will generally apply to the relevant product.

Raabet9 Casino may offer different betting products and features from time to time. Availability may depend on your account status, location, age, verification status, technical availability and applicable legal requirements. A market, event, payment method or feature may not be available to every player. Information shown on the website can change, so you should check the details displayed at the time you place a bet.

Players in Australia must only use betting services where they are legally permitted to do so and must comply with applicable laws. You must be at least 18 years old to use online gambling services. You must not use another person’s account, allow another person to use your account or place bets on behalf of another person unless this is expressly authorised under the applicable terms.

• Provide accurate, current and complete information when registering and whenever information is requested.
• Keep your account login details, devices and payment information secure.
• Update your account information promptly if your circumstances or details change.
• Use only payment methods that belong to you or that you are authorised to use.
• Do not operate multiple accounts unless this is expressly allowed by the applicable terms.
• Do not use betting services for fraud, money laundering, market manipulation or any other unlawful purpose.
• Check the event, selection, odds, stake and potential return before confirming a bet.
• Keep records of important bet confirmations and account transactions.

Account verification may be required before an account can be used fully, before a transaction can be processed or at another stage of the customer relationship. Verification may involve checking your identity, age, location, payment method, source of funds or other information permitted by law. If requested information is not provided, an account, bet or transaction may be restricted while the review is completed.

2. Placing and accepting bets

Submitting a bet

A bet is submitted when you select the relevant market or game, enter your stake, review the displayed information and confirm the transaction. Selecting an option or adding it to a bet slip does not necessarily mean that a bet has been accepted. Acceptance normally occurs when the bet is recorded in the betting system and a confirmation is displayed or otherwise made available in your account.

You should review the confirmation carefully. It may show the event or game, selection, market, odds or price, stake, potential return, bet type and any additional conditions. If no confirmation appears, do not assume that the bet was rejected. Check your account history before trying again, because repeated submissions may result in more than one bet being created.

Odds, prices and stakes

Odds and prices may change before a bet is accepted. A displayed price is not guaranteed until the bet has been accepted at that price. Depending on the relevant product and settings, a bet may be accepted at a changed price, rejected or returned for your confirmation. The odds or price recorded in the final bet confirmation will generally be used for settlement.

Minimum and maximum stake amounts, maximum returns and other limits may apply. Any available limit will generally be shown in the relevant product information, bet slip or account interface. Limits may differ between markets, events, account types and betting products. A requested stake may be reduced, declined or accepted in part where a limit, risk control, account restriction or other applicable condition applies.

Live betting and suspended markets

Live or in-play markets may be suspended, delayed or closed while an event is taking place. This can happen because of a score change, significant incident, possible result, technical issue or another operational or integrity reason. A price displayed during a live event may not remain available until the bet is accepted. You should not rely on a live display as proof that a bet has been recorded.

A bet submitted while a market is suspended may be rejected, delayed or reviewed. If a bet is accepted, its validity and settlement will be determined by the applicable market rules and the records held in the betting system. Players are responsible for checking the final confirmation rather than relying on a temporary display or an incomplete bet slip.

Technical issues and obvious errors

The betting system records accepted bets, account activity and transactions. These records are used to determine whether a bet was accepted and how it should be handled. If there is a clear error, interruption, delay, communication problem, software defect or technical fault, an affected bet may be reviewed and corrected, cancelled or otherwise handled under the applicable terms.

Players must not exploit a pricing error, software defect, technical vulnerability or obvious mistake. Suspected errors should be reported through the customer support process available on the website. A bet placed during a known or reasonably apparent error may be voided, adjusted or otherwise dealt with in accordance with the relevant rules.

3. Events, markets and settlement

Event and market information

Information about events, fixtures, participants, venues, start times, scores and market status is provided for convenience and may change. You are responsible for checking the information available when placing a bet. The official result or source used for the relevant market will normally determine settlement. This result may differ from a live display, broadcast, commentary service or third-party website.

A market may be suspended, delayed, closed or removed at any time. Suspension may occur because of a material change, an operational issue, a result being reviewed, a possible error or another risk-control reason. A bet accepted before suspension may remain valid, while a bet submitted during suspension may be rejected or require further review.

Postponed, abandoned or changed events

Specific rules may apply if an event is postponed, abandoned, interrupted, rescheduled, relocated or materially changed. The outcome may depend on the relevant sport or activity, market type, whether the event has officially started and whether the result can be determined fairly. Some bets may remain open for a rescheduled event, while others may be cancelled or settled under the product-specific rules.

If a participant, team, venue, format, distance or other important feature changes, the affected market may be reviewed. A change will not automatically make every bet invalid. The applicable rules and the facts of the event will be considered when deciding whether the original bet can be fairly settled.

Settlement and returns

A winning bet is settled according to the recorded selection, applicable odds or price and the rules for that market. A losing bet is settled when the relevant outcome is determined. Some markets may be settled as a win, loss, push, refund or another result described in the product rules. Where a bet is cancelled or voided, the stake will generally be returned, subject to the applicable terms and any lawful adjustment.

For combination bets, each selection may be settled separately and the final outcome may depend on the rules for the combination type. A result may remain provisional while an official source reviews an incident or publishes a correction. If an official result is later changed, a settlement may be corrected where the relevant rules allow it.

• Read the market rules before using an unfamiliar or specialised bet type.
• Do not rely only on a live score, broadcast graphic or unofficial result.
• Check your account history after settlement.
• Retain the bet confirmation and relevant transaction details.
• Report a possible settlement error as soon as reasonably possible.
• Understand that a settlement may be amended if it was based on an error, incorrect result or technical issue.

4. Cancellations, account activity and disputes

Cancellations and changes

Once a bet has been accepted, it generally cannot be changed or cancelled simply because you changed your mind. A cancellation, cash-out or other change feature may be available for some products, but availability is not guaranteed. Any such feature is subject to the displayed conditions, technical operation, market status and the final confirmation shown before the change is completed.

Raabet9 Casino may cancel, void, limit or refuse a bet where permitted by the applicable terms. Reasons may include an obvious error, duplicated transaction, technical failure, event not taking place as required, breach of account rules, suspected misuse, integrity concerns or a legal requirement. Any action will be considered in accordance with the relevant rules and available records.

Account balances and transactions

A balance shown on screen may be provisional if a deposit, withdrawal, bet or settlement is still being processed. Transactions may be delayed, declined, reversed or subject to verification. You must not attempt to withdraw, transfer or use funds that were credited to your account in error. If an incorrect credit is used, the amount may be recovered or deducted in accordance with the applicable terms.

If an account is restricted, suspended or closed, access to betting functions may be unavailable while checks are carried out. Outstanding bets will be handled under the applicable terms. Restrictions may be applied for security, identity verification, responsible gambling, legal, technical or integrity reasons.

Questions and complaints

If you believe a bet was recorded incorrectly, settled incorrectly or affected by a technical issue, first review your bet history and retain the relevant confirmation. Note the date, time, market, selection, stake, transaction reference and any message displayed. Submit the issue through the customer support channel made available on the website.

A review may involve account records, system logs, event information, payment records and the rules that applied when the bet was accepted. The outcome will be based on the available evidence and relevant terms. If you remain dissatisfied, follow the complaint or escalation process described in the website information. Submitting complete and accurate information can help the matter be reviewed efficiently.

5. Fair play and responsible betting

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Outcomes are uncertain and there is no guaranteed strategy for winning. Set a budget before you play and only use money you can afford to lose. Never borrow money, use essential household funds or chase losses in an attempt to continue betting.

• Set personal spending and time limits before you start.
• Take regular breaks and avoid betting when tired, upset or under the influence of alcohol or other substances.
• Keep track of deposits, stakes, withdrawals and the time spent betting.
• Do not increase your stakes to try to recover previous losses.
• Use available account controls, deposit limits, time-outs or self-exclusion options when you need a break.
• Do not let betting interfere with relationships, work, study, sleep or essential financial commitments.
• Seek independent support if betting is causing stress, financial difficulty or other problems.

You must not engage in fraudulent or manipulative conduct, use unauthorised software, interfere with the website, conceal your identity, create accounts to avoid restrictions or coordinate activity intended to obtain an improper advantage. You must also avoid placing bets based on confidential information or participating in conduct that could undermine the integrity of an event.

If you think betting is becoming difficult to control, stop using the service and access the responsible gambling tools and support information available on the website. You may be able to request account restrictions or self-exclusion through the available process. Independent Australian support services may also provide information and assistance, and seeking help early can make it easier to regain control.

These Betting Rules may be updated when products, systems, legal requirements or operating procedures change. The current version published on the website applies from its stated effective date. Check the rules regularly and before placing bets, particularly when using a new market, feature or promotion. If you have any uncertainty about a rule, do not place the bet until you have reviewed the available information.